Best-Rated Gyms & Fitness Clubs

Canstar Blue surveyed 1,387 Australians for their feedback on the gym and fitness club chain(s) they are a member of.

• The outcomes reported in these ratings are measured via PureProfile’s accredited online research panel.

• Overall satisfaction: measures consumer satisfaction with a gym or fitness club as an individual score NOT a combined total of all criteria.
• Value for money: quality of services and/or facilities for price paid.
• Personal training: trainer is easy to access, at a reasonable cost, resulted in noticeable improvement.
• Equipment and facilities: modern, clean, well-maintained.
• Flexibility and perks: convenient opening hours, flexible membership options, multi-location access, social events.
• Group fitness: wide range of classes at convenient times, not overcrowded, no additional cost.
• Staff availability: staff are available to answer questions/respond to concerns.
• Atmosphere: friendly, accepting/non-judgmental.

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

• Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
• When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
  • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

• Revo Fitness
• Genesis Fitness
• Plus Fitness
• Fernwood Fitness
• Goodlife
• Club Lime
• Snap Fitness
• World Gym
• Jetts
• Anytime Fitness
• Fitness First